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      TTEC

      Engaged Employer

      TTEC reviews

      TeleTech is AMAZING!! - Operations Manager TTEC Employee Review

      5.0
      Jan 5, 2017
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have found TeleTech to be a place of growth and opportunity. The best things about TeleTech are; they offer a variety of positions, they work with school schedules, they recognize employees often, they have strong values, they promote from within, they offer full-time positions, there are a lot of chances to develop work skills from both on the job and other types of training, they offer benefits, the culture is fun, the leadership team is united and strong, they work with many different clients, and they have tuition reimbursement.

      Cons

      One issue that I have seen reduce morale is with the temporary positions offered. Even though it is presented as a temporary position; it can be upsetting at the end when people want to stay working with the project but are not invited to do so due to staffing restrictions.

      avatar
      TTEC Response
      9y
      Thanks for the 5 stars! We're glad you're loving it here, and that you feel we're giving you endless opportunities to grow and advance your career in TeleTech. It really is hard at times to let go of contractual employees, most especially the performers, but these are unfortunately part of the business we're in and ultimately what's best for our clients and the organization. Hopefully, we'll be able to hire more and retain more as the company continues to grow. Thank you again for the feedback and have a nice day!

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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