High expectations for low hourly pay - At Home Cust Service Representative TTEC Employee Review

2.0
Jan 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Almost anyone can get a job with this company. Work from home jobs available. If you can stand to work here for 6 months or more, you will probably get promoted.

Cons

Very low salary but high performance expectations. Overworked/slow response internal support. Overworked/slow response Team Leaders Unreliable software tools. Disconnected systems require duplicated work. Everyone I have dealt with in the company says all the right things yet does none of them.Think of "The Emperor's New Clothes". Very high turnover for work-from-home CSRs.

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TTEC Response
9y
Thank you for your feedback. We apologize that your experience with TeleTech hasn't match our reputation as a great company to work at. Each year, management reflects on how to leverage employee salary and benefits. If the company is unable to increase salaries, it definitely gives more to the benefits and incentives package. Recently, we've made some changes to make the work experience better, and we're definitely going to continue improving the people and systems to make your job as easy as it can be. We appreciate all your feedback and will look into all this further. Thank you once again and we hope you'll stick around to see the new changes that's coming.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility and benefits, great people

Cons

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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