Overworked and underpaid and opportunity for promotion is not likely with this company. - Coach TTEC Employee Review

1.0
Mar 10, 2012
Recommend
CEO approval
Business Outlook

Pros

You can stay from home.

Cons

Far too much responsibility and work for the pay offered. They see to it that there is back to back calls by canceling people's shifts and then once they cancel your shift and call volume becomes a problem within the next 30 min they will ask for people to stay late. They will lay you off without any reason or notice no matter how long you have worked there. They do not explain how processes are done, they only tell you what you do wrong. This company is not a place you could build a career at.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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