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      TTEC

      Engaged Employer

      TTEC reviews

      The experience sent me to bed with nightmares daily - Customer Service Representative TTEC Employee Review

      1.0
      May 23, 2012
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a paycheck. The hours were consistent. If you like talking on the phone and settling issues with customers, this is a fun job. You learn how to handle conflict and become a pro at conflict resolution -a much needed skill set.

      Cons

      The cost of medical care, dental care, vision was higher than I payed elsewhere. The mentality of the people I worked with was limited to people without degrees. The management were payed the same wages as the customer service reps. The management believed they were better than others, ego's were inflated. The problem solving skills involved with interactions with people were lacking, which is saying a lot since this is a company that deals with customers daily.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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