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      TTEC

      Engaged Employer

      TTEC reviews

      The worst experience of my life, sweatshop made call center - Customer Service Representative TTEC Employee Review

      1.0
      Jun 12, 2017
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The health insurance works very good and provide very good coaching. Trainer is knowledgeable.

      Cons

      Salary is miserable and they strive to provide the fewest hours possible. Possibly Teletech Costa Rica pays the lowest salary of them all. Management is a joke conformed by arrogant people who is most interested in checking their employees does not have their cellphones with them, rather than looking for better job conditions. With an IT concerned in blocking everything from them and no Internet access appears to be an inutile of an IT. Management treats people like stupids with puerile shows and contests made for kindergardeners. I want to denounce all these abuses to let them know about Teletech sweatshop way of abusing its employees. If you want to work for a carbon mine, you go to their website and become a slave ,but if you want a better and promisory future go anywhere else and strive for the best.

      avatar
      TTEC Response
      9y
      We apologize that your experience with TeleTech didn't match our reputation as a great company to work at. TeleTech provides other benefits at work besides a decent pay, making the entire package competitive enough for applicants to want to try us. When they do stay, it's usually because of the great working culture we've developed through the years. Nonetheless, we appreciate your feedback about your work experience at TeleTech. Good luck on your future endeavors!

      Explore other reviews about TTEC

      5.0
      Apr 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

      Cons

      Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

      avatar
      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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