Training is a JOKE - Anonymous employee TTEC Employee Review

1.0
Sep 20, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They will hire ANYONE. Paid training.

Cons

Horrible training. The trainer I had actually pretended to wrestle a sea lion during training. I am 100% certain that has nothing whatsoever to do with working in a call center. Also, there is a section of online training that is supposed to take 10-12 hours and we were given approximately 2 hours to complete it. Needless to say, I did not have an opportunity to complete it. I was told I had violated something I was supposed to have studied in that uncompleted training and was fired because of it. I told the manager who fired me that I had never heard of what I was being accused of and had never read anything about it. That did not matter. I got fired anyway.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility and benefits, great people

Cons

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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