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      TTEC

      Engaged Employer

      TTEC reviews

      Most Disorganized & Unprofessional Company Ever - Steer Clear - Customer Service Representative TTEC Employee Review

      1.0
      Dec 28, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work from home, but don't expect to get paid.

      Cons

      too many to list but here are a few - extremely hard to navigate payroll and actually receive your pay - training is disorganized chaos as the trainer doesn't control the class and everyone is interrupting the trainer with random questions unrelated to the topic throughout training making it impossible to follow the topic at hand. - When they make a mistake, they blame you at all costs. There are over 15 different logins and passwords you have to use on a daily basis, multiple times a day. - When a problem arises, the instruction you get from one person is different from what you get from the next. - There is no way of calling or contacting HR, and nowhere you can leave feedback for the company or anyone specifically. They lie to you and the class, they get mad if you ask questions and like to blame CVS or the current client for their downfalls.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      4d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      4d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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