Mediocre management politicians. Lot to improve in cultural diversity and fair opportunity aspects - IT Manager TTEC Employee Review

2.0
Mar 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Standards and expectations are mediocre (except for in pleasing the bosses). This makes life easy if you treat it just as time spent for a paycheck. If you are good at corporate politics with minimal ethics, you can thrive here and make a decent living. Not much competition in quality of work or innovation (those are not the criteria in going up the ladder anyways)

Cons

Unpredictable lay off hurricanes many times a year (has been happening more often in the last 2 years) whenever the executive management fails to further impress the Wallstreet. Current IT leadership is letting the business down. They are mostly a combination of a few bureaucratic politicians survived in the company for a number of years AND a new flock of cost cutters (read lay offers) recently got hired who approaches everything with a shotgun because they do not have a clue on how to analyze the challenges and efficiently solve and innovate. No pay hikes or bonuses to the employees doing the heavy lifting - norm is to let them leave and hire new employees for higher pay. Promotions are mostly based on the 'likability to mid and senior level management' criteria - hard for a diverse cultural background to fit the bill (given the demographics of the current senior and mid level management).

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
3w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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