Low Pay - High Expectations - Customer Service Representative TTEC Employee Review

Terribly low pay with many duties. Unprofessional trainers, TL and management Systems/software are outdated Lack of adequate training materials. No quick reference booklets for answering FAQs Company randomly reduces and adjusts work hours. Processes need to be simplified - too many steps to process simple requests which lengthens call times. Quality Assurance ratings are a joke - very subjective. Too many screens to navigate to answer basic questions. With such ridiculously low pay, 30 min lunch should be paid.