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      TTEC

      Engaged Employer

      TTEC reviews

      Going downhill, fast - Anonymous employee TTEC Employee Review

      1.0
      Jan 31, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The have underground parking. Depending on the division you are in, there is a chance you will be pretty independent when it comes to oversight.

      Cons

      Upper management likes to bad mouth ObamaCare saying "well YOU all voted for this so now you will get it." Your personal politics should not be used against the employees. The company healthcare plan is awful, some people won't take a job at TeleTech because the health care is so bad. The operating leadership likes to randomly changes things on the whim. The IT department likes to delay purchasing licenses for a month or two which is stupid. Lets be unproductive for months to delay buying that license. The cost in savings is lost 10 fold in productivity.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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