Worst company I've ever worked for - Customer Service Representative TTEC Employee Review

1.0
Nov 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Worst company of all time.

Cons

The most unorganized company in history. You are just numbers to them, they do not care about their employees or their clients. I got tossed around to 5 different team leads in 6 months, then let go when I requested medical leave due to being diagnosed with a serious medical condition that I needed to take care of. After being "let go" by text message, they threatened legal action about returning equipment while I am still too sick to even get out of bed. Of course there is no easy way to contact anyone from management either. Heartless company. Training is terrible, they train you on things you don't even use then throw you to the wolves. I worked for ttec for 7 months and I would never in a million years work for that company again. Atrocious.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

See reviews by: Helpful|Rating|Date|All