Pros
People, and Good Intentions: If you work with and for good people, it makes ALL of the difference at TeleTech. At the end of the day, they are the reason to be there, and there are good people at the company (albeit they don't retain them). From a corporate perspective, they really are trying to become a better company. They have a keen focus in improving on-boarding (to combat their bad rap) and overhauling their values on paper, but thats only skin deep. PRO: they have good intentions.
Cons
All talk, no serious action: The company is trying to undergo a culture change. The top leaders in the company know that they have a huge shift to make in order to make this company progress, the problem is this hasn't translated into their hiring process. If you don't hire leaders that will carry forth this new/changed culture its never going to happen. The bottom line is that the industry they are in is cutthroat and they are very set in their ways of how to "survive" in it. CON: they arent executing what is needed to better the company inside and out. Its talk and no serious action. In fact, there are some decisions that they have made that have worsened their culture.
