Challenging – in a agood way. Good place to work, benefits suck, no promos but you are the maker of your success - IT Manager TTEC Employee Review

4.0
Apr 26, 2010
Recommend
CEO approval
Business Outlook

Pros

There is never a lack of complex projects and issues to resolve. There is rarely a dull moment. You work with people all over the world which is interesting and fun.

Cons

The competition between employees is relentless. Even your boss competes with you (and your bosses boss) which is tiring. The management is a weak in terms of professional development and mentoring. There is a lack of seasoned, motivational leaders. Management does not give firm feedback when coworkers are rude or mean. Being cut-throat and mean is not discouraged. People typically do not have a filter when they communicate, blurting opinions with out the knowledge to back it up. There are rarely promotions in IT and when there are people are left scratching their heads as to why the people chosen were promoted at all. Management and non-management do not respect boundaries of ownership in projects and tasks. They will openly and without regard, take over tasks or portions of your work/responsibilities. It’s awkward when your management does it, as you don’t want to anger them by asking them not to step on toes.

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TTEC Response
8y
Thank you for taking the time, we truly appreciate the feedback.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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