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      TTEC

      Engaged Employer

      TTEC reviews

      Run if the project is Bank of America - Customer Service Agent TTEC Employee Review

      2.0
      Sep 14, 2021
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      TTEC is an okay company to work for. The pay is okay as far as being a work from home agent. When the benefits kick in as long as you remember to sign up every week until they finally kick in they are okay. You can earn PTO right away Depending on who it is some of the trainers and TLs are really cool to work under

      Cons

      System always crashing both the clients system and the time keeping system. All they care about is surveys and making sure agents stick to the script your actual performance and how you handle customers don't matter as long as you get the survey numbers and use the script. It can take forever to get answers to questions you want because its all online. Back to back calls all day with no break in between and you get yelled at and written up if you don't keep your call volume up and your call time down. Have to respond to customers on hold every two minutes even if the customer has been on hold for 45 minutes.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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