Unpaid time for THEIR system issues - Customer Service Representative TTEC Employee Review

I have been here just under a year and there has been numerous system issues they have had, they happen frequently. They expect YOU to make the call to their “ASD” tech phone number, who I will add are normally useless and a huge waste of time to call to begin with. THEY DO NOT PAY YOU!! They tell you to log off and CLOCK OUT, and then call the ASD tech help desk, sometimes waiting hours for someone to pick up, and then when they do spend that tile with them TROUBLESHOOTING TTEC’s COMPUTER AND SYSTEMS ISSUES that are preventing you from doing your job in the first place. YOU ARE CLOCKED OUT, they will clock you clock if you don’t for it, and will not pay you for any of it. I have lots hours and hours of pay, even days of pay a week adding up the hours I have to call all the time because nothing ever seems to work. Every time, they tell me to make sure I clock out and then call to fix it. Even recently, many of us were scheduled to work and were there when we were suppose to be, and TTEC has a huge virus crash all of their systems for 2 weeks. Though not our fault, none of us could not be on the phones so WE WERE NOT PAID, NOT EVEN PARTIALLY PAID. NOTHING! Though we were still expected to be there each morning just “to check” our systems, NOT PAID!! This has to be illegal. So a huge chunk of us at TTEC WE NOT PAID FOR 2 weeks because, even though we were expected to check in everyday “just in case” taking out tile away from doing other things or making any plans either. Just trash, complete trash company. Do not count on this place if you actually count on getting a paycheck each pay period, more than likely you either will get the wrong amount and have to try and fix it, or not get paid for a chunk of it fixing their system issues hours on end on your FREE TIME. I will not be here much longer, and am looking elsewhere. They abuse their employees like this, training is a joke and they write people up for nothing on a whim like a tyrant, and then not paying you is completely not OK and fraudulent when you are literally spending your free time to fix their company systems. They do not care about you.