Low pay as long as they can get away with it - Designer TTEC Employee Review

2.0
Jan 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Work from home, paid time off, end of year holiday

Cons

They pay some people tens of thousands less than others. They're very hush hush about salary, always saying it's confidential. When you find out you make 1/4 of what others in your department make, even though you've been there 7 years, they blame engage. Contractually they have to pay engage people less. Really, while they name millions, they try to get away with paying people pennies. They're always discouraging salary talk. That's because they don't want you to find out that after 10 years, you're making 1/4 of what they're paying a past time new hire. When you ask for time off 12 months in advance it should be granted. People shouldn't have to move their vacations to fit your poor staffing schedule.

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TTEC Response
4y
Your feedback is important to us. Please visit www.ttecwehearyou.com to give us more details.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
2d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
2d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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