Pros
Work from home Benefits offered (but only AFTER you’re officially hired on, most jobs within TTEC are just contract instead of permanent) Discount perks PTO (IF you’re a permanent employee)
Cons
Only way to be promoted is if you kiss up to the big bosses. Hard work and recommendations don’t matter unless you insert yourself with leadership and do everything you can to get promoted. Also promotions are few and far between. No raises unless you’re promoted or if there’s a lot of pressure to increase wages. Mistakes are constantly made when it comes to pay and taxes. You barely accrue PTO with each paycheck. It takes months to have enough time to take a week off. It’s like pulling teeth to get rid of people. They’ll let atrocious workers/supervisors stay on for as long as possible. Not very LGBTQ+ friendly. HR is useless and will not believe you unless you have endless amounts of evidence, and even if you have evidence, they’ll reprimand you despite being the victim and won’t actually help. Bad managers stay in their positions for way too long and make everything 10x worse. Not flexible with scheduling. You are constantly getting verbally abused by customers over the phone and nobody does anything to improve it. You’re not allowed to disconnect at all. Trainers are worked to the bone and sometimes aren’t allowed to have time off.
