Pros
The access to information, if you really take the time to absorb and learn- you can advance your career elsewhere rather quickly.
Cons
Everything. Transparency on commission is non existent. Get paid commission every quarter but you have no idea what your getting paid or if it’s correct until day of. Also no guarantee on what you’ll be paid based on company budget. Training consists of power point slides for 4 weeks. Info dump; then sink or swim on the floor. Management here is terrible and spread thin. Not equipped to do the job by any means. As I mentioned you really need to take personal time out of work to really learn the ins and outs. I was a top performer here for 3 consecutive quarters, this was due to me taking time to learn outside of work. Ttec did a horrible job of preparing us for the job. Attrition here is over 50%. Get in, learn, and leave. Ask about commission, how it’s calculated, and you’ll see what I mean. In my year here I have watched 3 teams come and go entirely. This place is broken and management does nothing to change it.
