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      TTEC

      Engaged Employer

      TTEC reviews

      Redundant, inefficient systems, processes and "leaders" - TeleTech @ Home Agent TTEC Employee Review

      1.0
      Jul 8, 2015
      Teletech @ home agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Partial Chat customer service

      Cons

      Lowest pay of any WAH job I've had Redundant, Inefficient work flows, systems and people SOME TLs and Chat coaches are lazy and rude. They don't want to properly assist agents and as a result they short change the client as well because employees do not have the proper tools, information and support they need to adequately assist members.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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