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      TTEC

      Engaged Employer

      TTEC reviews

      Training is bad, working is good! - Technical Support Agent TTEC Employee Review

      4.0
      Jul 21, 2015
      Technical support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Lots of hours -Lots of resources for solving problems -Lots of perks (wellness, tickets, discounts, giftcards for high metrics) -Easy-to-use debit card provided for paychecks -Easy to connect with other employees if you are lost, or for moral support -Wonderful team leads who worked together to support each other -Work-at-home!

      Cons

      -TERRIBLE training -Trainers do not have "sensitivity training", say some terrible things to minority and LGBTQ -System to log into the virtual desktop either worked great, or not at all -Trainers gave you resources, and just said "use them" did not give examples or show us more efficient ways to use it -Say they have more employment available, but if you apply before you are done with your contract, and they contact you after, you have no way to access the system to take assessments

      avatar
      TTEC Response
      10y
      Thanks for your input! We'll check on our trainer evaluation and see where else we can improve.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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