Very unorganized-do not recommend!!!!! - Senior Customer Service Agent TTEC Employee Review

1.0
Mar 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote position, I can not think of any other Pros honestly. Too much micromanaging!!!!

Cons

Very unorganized and no info given on benefits and you can not speak to a person in Human Resources, everything has to be handled by submitting a ticket or email, the trainers do not have a clue as to what they are doing! No communication and very rushed training. You will be on camera for training and some of the trainers are just rude to the employees. Also, when you ask a question, its like the trainers and managers are very vague with their answers if they even have an answer that is. The pay is not anywhere near enough! for everything they require you to do. Very disappointed. Equipment does not come on time for the training class and then you get behind because the trainers rush through everything and expect you to remember all of it. The equipment they send is in poor condition or missing all together!!! Not very professional and that is putting it nicely. The training length in the offer letter is not the same as what the actual training period ends up being!! The list goes on.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
3d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
3d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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