Acquisition lead to poor leadership and no direction - Sr. Marketing Manager TTEC Employee Review

2.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved my team. They were all incredibly talented and deserved to be compensated much more than they were. I had a great people manager. He saw my value and did everything in his power to elevate me and compensate me with what I deserved. I enjoyed being fully remote and valued the benefits. Healthcare was pretty basic, but the unlimited PTO, sick time, and full-paid parental leave were very nice.

Cons

We didn't receive the yearly marketing budget until either the end of the first quarter or the beginning of the second quarter, leaving those first crucial months with little to no direction on goals, strategies, and spend. They justified it by saying we operate on a "5-quarter" year, but still were measured on performance based on a 4-quarter year. They offer "quarterly bonuses" based on your performance and the company's overall performance, however, you only see 3 bonuses a year because it takes them almost two months to disperse it to you - I never saw a "full year's" bonus. The acquisition also embodied a "promotion cap", meaning if you were to get promoted to a role that was being marketed at a certain range for outside candidates, you could only get promoted an additional 20% of your current salary - regardless of if you've earned what it was being marketed at. Very poor leadership and direction. I would not recommend working for this company. At least not in its current state. I feel like everyone is jumping ship.

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TTEC Response
2y
Thank you for taking the time to share.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility and benefits, great people

Cons

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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