Pros
Easy to obtain employment ( đźš©) Remote
Cons
This company is absolutely horrible. Training is without a doubt not sufficient for the job you’re doing. You will learn 10% of the information you need for the job in training and then you’re thrown to the wolves. You’re told to “use your resources” to obtain info on what and how to do tasks, these resources are extremely outdated and are not helpful. TL’s have entirely to many agents to oversee and unfortunately they are just as undertrained so even if you do get the attention of one when you run into a problem, chances are they have no clue how to solve it. For instance, my TL was LITERALLY in my training class for the LAST WEEK of training and she come from another project so she literally knew NOTHING about the project we were on. This place is an absolute mess. Then, when their programs fail to properly work recording your calls, your metrics suffer and they claim there’s nothing they can do about it. 10/10 do NOT recommend this place is a clown show. Oh yeah, and know, if you’re hired on as bilingual- the mandatory scripts and other resources ONLY come in English, you have to translate this on your own as you go. They CLAIM to be so diverse however unfortunately they aren’t.
