Your job is always on the line - Team Leader TTEC Employee Review

2.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

It is great working from home and the pay is not bad. When you are in a "permanent" role, you are salaried. This has its pros and cons but mostly pros. If you are on a good project and have good management with reasonable deliverables, and are on a project with good hours it can be a dream. Key work-IF.

Cons

Depending on the project/hours/manager/client/deliverables for that project it can be a nightmare. Your job is ALWAYS on the line. It does not matter how long you are have been with the company, if they need to ramp down then you are basically fired unless you can get hired on another project. If you in a leadership role then you have to apply and hope to get an interview for the opportunity to work at that project. If they cant find you a position then you are fired. Once we had a project ramp down right in the middle of it and over 200 agents were fired and a bunch of team leads and a manager. You live your life on edge knowing that at any minute you could lose your job, there is no sense of job security.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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