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      TTEC

      Engaged Employer

      TTEC reviews

      Agents not supported - Customer Service Representative TTEC Employee Review

      3.0
      Mar 22, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the pros are because of working from home, not because of Teletech. I don't have to dress up, fight traffic, or deal with office politics like I would in a non virtual work place. There are some opportunities to advance.

      Cons

      Agent support is lacking in every aspect. Basic information that we need to perform well is not consistently delivered to everyone. If we ask three different coaches, we can get three different answers to the same question. Call quality monitoring is outsourced off shore and often the monitor does not understand the cultural nuances of American culture enough to accurately rate the call.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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      TTEC Response
      2w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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