Abysmal company who allow management to bully and discriminate - Customer Service Tails.com Employee Review

Thank you for your feedback. I’m genuinely upset to hear that this is how you feel about your time at tails.com. We are passionate about our “team spirited” value, and we’re proud to have low turnover and high Net Promoter Score (NPS, 75 across tails.com and 80 in Customer Experience team, Oct 2017). Weekly meetings with your manager and our open, flat structure should have helped you feel supported, able to thrive and develop. We try to make sure that feedback is given in a supportive way, along with advice on how to excel at tails.com. We value our employees as much as our customers which means that we don’t tolerate any abusive behaviour. I’m really sorry to hear that you didn’t feel that support. Our sickness policy is applied to all health issues, including mental health, that any of our team is unfortunate enough to experience. We try to be as flexible as possible when helping our employees recover from illness, often allowing flexible hours or home working if that is what is recommended by your doctor. We’d never want our teams to feel that events, socials and activities were an obligation rather than our commitment to team engagement or spontaneous friendly get togethers. Once again, thanks for your feedback. If you would like to share more, please feel free to reach out to me. Kind regards, Henrik Malmquist, Head of People at tails.com