1 year review - Software Engineer Talkdesk Employee Review

4.0
Mar 26, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great office in Lisbon - Working hours flexibility - Easy to work remotely - New and detailed career plan - Good overall mood and environment - Easy work/life balance - Great range of skills and expertise in a great variety of teams that share their knowledge, being it on a daily work basis or in meetups or TGIFs. It's easy to feel that we learn something new everyday.

Cons

- There is some pressure to accept part of the salary as "expenses" - In general the environment and mood are very cool, but the COO is not great. I can't assess his technical skills or accomplishments but, in general, employees are not fond of him: arrogant, causes a lot of discomfort, points fingers, often cancels meetings or simply doesn't show up, imposes decisions lightly. - A lot of people leaving and new hires in the last months which means teams are always changing. It's not critical but it creates some instability and we have to adapt quickly. - Budget for necessary business trips are very tight and take too long to get approved by management (at least for Lisbon - Porto tech employees mobility), which is a little bit incongruous - The office is great but is getting packed and noisy - It seems to be a disconnection between C-level and the technical teams, some decisions are very business oriented

Explore other reviews about Talkdesk

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Management and team members are great!

Cons

Nothing at this moment. So far, everything has been really great.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

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