Pros
The best reason to work at Talkdesk is that you need a job. There are a few bright spots at the company - Sales Ops was run (until very recently) by an awesome VP of Operations and a team of very helpful, very knowledgeable folks who would bend over backward to help you. Lots of the sales folks and SDRs are awesome too, just good people who put in tons of effort and heart even when they get no thanks. The Information Security team, especially the Director of Security, go out of their way to help the sales folks who need it.
Cons
The company culture is extremely toxic and is only getting worse. I joined Talkdesk with high hopes. Shortly after joining I learned that the departments are very fragmented/siloed. The CEO, Tiago Paiva, micro-manages decisions throughout the company and will shoot things down for random reasons. Many managers are afraid to speak up to Tiago because he has a quick temper and flies off the handle any time he feels like his "authority" is challenged. As a result, there's a constant effort to manage him and his perception of what's happening, with predictable results. His attitude has probably contributed the most to the steady stream of executives and senior leaders who have left over the last year (several in the last couple of months). If you're in sales, the management is inconsistent. There are some great leaders still on the sales teams, but going to the deal desk for help with a tricky sale is a game of Russian roulette. Tiago rules the roost there too but you're just as likely to get shot down by some flunky in the finance department who doesn't have a clue how to actually close a sale. Benefits are on the low side of average, the company doesn't match 401k (somebody kept asking about it at every all-hands meeting a while ago, but that stopped all of a sudden), and the stock option offers are just stupid. But hey, you can bring your cute widdle puppy to work and all the recruiting team will oooh and aaah over it.