Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Talkdesk

Engaged Employer

Talkdesk reviews

Don't Believe 3 Stars and Above - Anonymous employee Talkdesk Employee Review

1.0
Dec 1, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The team was awesome. Always willing to help in a pinch. Benefits were good.

Cons

The culture had changed too much and turnover was very alarming. Until someone posted the Glassdoor reviews on a social site, it was then a matter of seeing the forest for the trees. It was at this point that 5 star reviews were posted in order to boost the ranking. Circle the wagons so to say. Training of 100 +/- is not training but a demo. Many products asked for are vaporware and not ready for prime time yet TD showed the future so everyone was under the impression that the product may be ready for prime time. Over promise and under deliver seemed to be the norm. If it's not ready, don't show it. It's that simple. Career path was talked about but never defined or filtered down. Hiring friends of friends in ELT became the norm. Admitting that they know sales but not the industry does not instill confidence in the troops. Some brought their own value statement which caused TD to lose its identity and no one seemed to question out of fear for losing their job. TD should go back to basics and start again. Just not a positive, memorable experience.

avatar
Talkdesk Response
5y
We're sorry to hear you didn't have the best experience while working at Talkdesk and we sincerely thank you for sharing your insight. Change is constant in our business, but we continue prioritizing employee retention and culture. We would love to have you send us specifics on areas of our culture that can be improved so we are able to understand where to focus our efforts. With regard to career pathing, we encourage all employees to have regular discussions with their managers about their career goals and aspirations, and we regularly promote from within the organization. When we're unable to fill positions with internal candidates, we work diligently to attract the best and most qualified talent, and encourage employee referrals. All candidates, no matter the source, are required to go through a multi-person interview process. Again, thank you for taking time to share your feedback.

Explore other reviews about Talkdesk

5.0
Jul 16, 2026
Inside sales representative
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Management and team members are great!

Cons

Nothing at this moment. So far, everything has been really great.

4.0
Jun 8, 2026
Talent acquisition
Recommend
CEO approval
Business Outlook

Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

See reviews by: Helpful|Rating|Date|All
Related searches: Talkdesk jobs | Talkdesk salaries | Talkdesk benefits | Talkdesk interviews
Talkdesk reviewsTalkdesk review