From the interview process to being laid off, I was deceived and lied to - Individual Contributor Talkdesk Employee Review

2.0
Feb 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Diversity Mostly good people under management Decent benefits

Cons

Horrible, and I mean horrible... people in every level of leadership Don't expect any recognition for your work - it will be taken once completed and you won't hear anything further You are expected to work tirelessly with no defined growth trajectory or career development - they want to keep you in your spot until they don't need you You will not get a promotion unless you get an offer from another company The worst con: they're still a company Pretty much everything except the money and benefits provided for your livelihood. What this company does to its people and customers is morally disgraceful.

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Talkdesk Response
3y
We understand you did not have the best experience at Talkdesk, and we would like to understand how we can improve. Please reach out to the people team directly.

Explore other reviews about Talkdesk

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Management and team members are great!

Cons

Nothing at this moment. So far, everything has been really great.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

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