Deception at its finest - Social Media App Support Teammate TaskUs Employee Review

1.0
Nov 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Dogs are allowed in the office, Casual dress, my coworkers were the best

Cons

Everything else. All of us brought on to work for a certain client were deceived into thinking there was unlimited PTO and work from home opportunities, which was a lie that we all were told. They tried to resolve that by giving us a "bucket" of pto days that we could use. This lasted about 2 days and the they told us that it wasn't possible due to some sort of BS law. So we were back to basically no PTO and only sick time. Contacting anyone in HR was impossible. They would take days to email back and then have the WRONG information. I have worked for many companies but this is by far the worst I have ever encountered. They laid all of us off in the end with literally NO warning. We had a meeting day of and were all let go or offered to stay on for a few more weeks. We were offered a severance but even THAT was messed up on my part. I was given the wrong amount of money into my bank account that as not even my money to be given. This company is seriously a joke unless you work for HQ and get to live high on the hill. For a company that supposedly "people first" sure puts their employees last.

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TaskUs Response
7y
Thank you for taking the time to share your review. I understand your frustration and I apologize you didn’t have a better experience with TaskUs. Based on your feedback, we’ve launched additional training and resources in HR to ensure these challenges don’t persist. Thanks for bringing your experience to our attention. If you have any questions or would like to share anything further, please email me directly at bryce@taskus.com.

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The Frontline First culture is unlike any other organization I have worked for. I feel like the CEO and other CSuite leaders are transparent and approachable. Solid leaders who clearly understand the needs of employees.

Cons

Like all companies there are opportunities to improve, so nothing really worth mentioning.

4.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved the LXL management chain. Supportive, fun, progress-minded. The company as a whole was okay, but the department I was with made it amazing. Lots of opportunities to develop skills. Absolutely incredible visibility for diversity, which is celebrated and respected without hesitation.

Cons

Very high demand. Can be very challenging to learn how to balance work and breathing room without falling behind. Many other departments were quick to blame the LXL department in front of highly regarded stakeholders for failures that were not of our own. Pay also changes depending on the client you work with. My client was the highest paying client at the time I was employed. The LXLs working for the branch-off of work from my client were paid much more than I due to the intensity of the work. My pay was considered the cap for where I was, and getting a raise that was not just a few pennies was not going to happen. Moving up is possible but limited. Due to this company being a BPO, if the client no longer needs our work, we are liable to be laid off. Employees are not contracted, but TaskUs is contracted to the client. Layoffs are a possibility, be it near or far. I was laid off after 4 years and saw many waves of many sizes laid off while there.

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