Would you like to join a sinking ship? - Health Plan Manager Teladoc Health Employee Review

1.0
Jul 2, 2024
Recommend
CEO approval
Business Outlook

Pros

-Company is fully remote and never requires employees back in the office -Leadership vacuum leaves opportunities for quick career advancement

Cons

Under Glen Tullman's leadership at Livongo we were was lucky enough to witness the ideal trajectory for a startup, through 2019 IPO to $18.5B acquisition by Teladoc at end of 2020. The past 3 years have been a masterclass in destroying value. The main reason this happened is because Teladoc leadership didn't value the most important asset– human capital. One by one all the superstars from Livongo leave Teladoc and go to other digital health companies– when we were still Livongo barely anyone left. This is because we were treated well and united in the mission to empower people with chronic conditions to live better and healthier lives. TDOC is stale in comparison and teammates are not happy, thus the mass exodus. TDOC stock price peaked at $308 in Feb 2021 and currently sit at $9, meaning it's one of the worst investments you could have made in the past 3 years. Even Cathie Woods from ARK is selling her shares at this point, and she's down a LOT. Teladoc just fired CEO of 15 years and in my opinion this happened 2 years too late. They just fired President last week too. The potential synergies of Teladoc and Livongo have still not been realized due to poor leadership, and I doubt they ever will. Meanwhile all the Livongo alum are now at nimble digital health startups, stealing TDOC's market share. This would honestly make a great case study for an MBA on how not to perform a merger/acquisition. Teladoc isn't an evil company, just inept leadership. It is 25 years old and not built for the current digital health climate. Try to look up any presses releases Teladoc has made in past years about advancements in AI. An article just came out trumpeting Teladoc's AI-driven chronic condition clinical outcomes but Livongo has been doing this since long before acquisition. Teladoc is simply stagnant and not innovating. Teladoc has been doing layoffs which isn't out of the ordinary, but in 2024 they're laying off essential teammates / high performers and doing it unprofessionally. I'm shocked at Teladoc's lack of support for employees' health and wellbeing, especially given their business is offering employer benefits like mental health services. There are essentially no benefits of working at Teladoc except it's fully remote and they're getting desperate so you might be able to claw your way up the totem pole. By the end of my tenure, work felt rewardless. Finally, research BetterHelp which is owned by Teladoc. Not the best business practices…

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Teladoc Health Response
2y
Thank you for sharing your thoughts and experience at Teladoc Health. We strive to foster a positive work environment in an industry that is constantly changing and are sorry to hear you didn't enjoy your time here. We value the contributions of each and every current and former team member and we wish you nothing but success in your career.

Explore other reviews about Teladoc Health

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

This is a real, mission-driven company. I think the best thing is the people - across functions, at every level, you encounter people who are sharp, collaborative, and kind. When you work somewhere whose core purpose is making healthcare more accessible to more people, it makes the work better, even on hard days. Teladoc has been through a rocky couple years (as has industry), but recently it seems like the strategy is clearer, the org is better aligned, and the leadership is more focused. Chuck is a transparent and visible leader (eg town halls, all employee email/memos) and genuinely seems like exactly the right person we need in the seat right now. I appreciate that when there's hard news, it's delivered with context, and when there's good news, it's connected to the stategy (and doesn't feel phony). Benefits are pretty decent. I like that they do gym reimbursement, and free BetterHelp (which is owned by Teladoc).

Cons

There have been tough moments (reorgs, market pressure, strategic pivots) and the pace of change has been hard (likely similar to others in industry), but I appreciate that though all that it seems like management has made a real effort to do right by employees, and be transparent.

avatar
Teladoc Health Response
2mo
Thank you for sharing your experience, we're glad the you have found your time at Teladoc Health enjoyable. Nothing makes us happier than hearing our employees have enjoyed their experience with their fellow employees. We strive to cultivate a culture that is connected, engaged and inspired, and that would not be possible without the camaraderie amongst peers. We appreciate all that you do!
2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good teammates on an individual contributor level, generally high ownership & teamwork. Very supportive people managers. Upper eng management is technical & works hard, but can be deeply uncollaborative & so limits any "greater than the sum of their parts" effect they could otherwise benefit from.

Cons

Cycling out expensive US resources for inexpensive IND/ARG/ESP based resources. Layoff decisions frequently without direct manager knowledge or input, good colleagues gone missing. Easy place to gain additional responsibility and experience, very difficult to be compensated for the added work. Raises between 1-1.5% from 2022-2026. Flattery & politics matter heavily, depending on your director/VP. Work/life balance is very bad and clocking out after 8-9 hours is frowned upon - frequent late nights year-round.

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