Pros
The people you meet will change your life and are the best part of the job! Everyone under Upper Management is so smart and truly cares about their team. Team work is amazing and we are helping to save lives!
Cons
Upper Management will be the down fall of this company. In one week, 6 people left our team because the upper management is so awful. You care and work 18 hour days to make a difference and you are treated like children from management who can't even understand or do your job (nor do they care to learn). No one listens to your concerns and tries to make the department better, instead they hire externally and give the tiniest of raises to a team that works as the backbone for the whole company. Customer Success will always be looked down on and I recommend never committing to a job on this team if the leadership stays the same. Our direct manager was one of the 6 people to leave and she was the only reason any of us have stayed this long. Seeing how she was treated after knowing how hard she worked, has truly opened all of our eyes. Without her, I can only encourage people to stop applying and find a job that has purpose, but also where the upper management knows what they are actually doing. Customer Success is now the worst department in the whole company because they are letting people run it who have zero clue about anything.