Same Old Song and Dance - Technician Terminix Employee Review

I am a long time employee of Terminix and have watched the constant erosion of the company's work environment for years. Terminix employees biggest obstacle to overcome is the company itself. Several new regime changes every couple of years brings more disconnect with the front line employees and its customers. A service company that will kick customers calls to far off lands like the Phillipines or other parts of the country with absolutely no knowledge of said customers or even that areas typical pest problems isn't exactly putting customer service first is it? Also usurping sales from its local salesforce by having these call centers SELL services without really knowing what they're talking about. Another great trick is the mastery of manipulating pay plans to the companies advantage. Understaffing local offices of management/operations people taxing those people time and responsibilities also a problem. I could go on but you get the idea. I noticed a lot of positive reviews coming from Branch Mangers, etc. Looks like spin control to me. What do you think?