Retention Specialist call center - Retention Specialist Terminix Employee Review

5.0
Nov 18, 2014
Recommend
CEO approval
Business Outlook

Pros

The people and management you work with are amazing. They are very passionate about pest control services. They give training to their employees to make sure they are up to date on their products and services. They care about their employees' success by tracking your performance and work with you on how you can improve and reach your company goals.

Cons

Hence, the job title. you have to deal with inbound calls from customers who want to cancel their services. You have to hear customers' negativity all day which can drain you. Sometimes its not the whole day, but you do rely on your co workers to help with getting over it.

Explore other reviews about Terminix

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Weekly pay is great I think

Cons

I’m not too sure about it.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The interview itself was professional, and the position initially appeared to offer strong career potential. The compensation package, company vehicle, and advancement opportunities were what attracted me to apply in the first place.

Cons

The hiring process was excessively long, impersonal, and poorly communicated. I was repeatedly told the company was excited to have me join the team, yet I was never given an opportunity to discuss or explain my background before being rejected. Communication consisted almost entirely of generic, copy-and-paste emails, leaving me feeling like another number instead of a person.

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