non-existent customer service, married to the job... - Outside Sales Professional Terminix Employee Review

1.0
Feb 29, 2016
Recommend
CEO approval
Business Outlook

Pros

There are not many pros here at all. If you like being "in the field" and meeting new people everyday, then that's about it. There is a relatively good "team atmosphere" in the sales room, with some great people on the sales staff and a couple good managers.

Cons

There are too many cons to list. In the interview you will be told there is "some Saturday work". This really means that you will work 6 days a week. The Work/Life balance here is absolutely atrocious. There is always a reason to have you work on Saturdays. In summer when it's busiest, you have "to get it while the getting is good". In the winter when it's slow, you have to "get out there and get everything you can". When you actually do get a Saturday off, management can decide that the numbers are too low, everyone needs to work, and revoke your day off with 24 hours notice. Besides the Saturdays you will also have to come in for "call session" at least twice a week. This means you will be at the office late calling current customers trying to put calls on your schedule for a slim chance at selling them something. Getting paid properly is a constant issue. Keeping track of your sales and commission is an absolute must. A good example is if you sell a job and get paid for it, then 5 or 6 months later the company decides to refund the customer, they will take back that commission on your next paycheck. Your pay is dependent on too many other people to do their jobs. There are a multitude of reasons that your pay can be incorrect: people hitting the wrong buttons on their computer, people applying your commission to other people, people just screwing up the job, people cancelling sales and giving customers free jobs, etc. If it wasn't my money, I would've found it comical. Every month it seemed they found new, and inventive, ways to screw up our paychecks. And what's worse, nobody cares. Most of the management only care about their bonuses. You will hear a lot of "I can't do anything about it", "It's out of my hands", or my personal favorite "it happens to all of us, deal with it". You are nothing but a number to this company, and it's blatantly obvious. This list could go on for days. Overall it's stressful, disorganized, and a horrible place to work.

Explore other reviews about Terminix

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Weekly pay is great I think

Cons

I’m not too sure about it.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The interview itself was professional, and the position initially appeared to offer strong career potential. The compensation package, company vehicle, and advancement opportunities were what attracted me to apply in the first place.

Cons

The hiring process was excessively long, impersonal, and poorly communicated. I was repeatedly told the company was excited to have me join the team, yet I was never given an opportunity to discuss or explain my background before being rejected. Communication consisted almost entirely of generic, copy-and-paste emails, leaving me feeling like another number instead of a person.

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