Worst place I have ever worked. - Customer Service Representative The CCS Companies Employee Review

We are sorry that you feel this way. The leadership team at CCS works hard to ensure a culture of engagement, inclusion and fun. We provide training and scripting to our Customer Service Agents to ensure that each consumer receives world-class customer service. We also calibrate calls and provide our agents with ongoing coaching and feedback on their calls. It’s a tough job and we stand by the quality of our calls. In addition, within the last couple of months, we have restructured our call centers to reduce our agent to supervisor ratios and added more support positions. All of this work seems to be paying off, as we were named an insideARM ‘Best Call Centers to Work For’ in 2017.