employer cover photo
employer logo
employer logo

The Cheesecake Factory

Engaged Employer

Great company, not-so-great local management - Server The Cheesecake Factory Employee Review

2.0
Apr 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Money, free or discounted food, flexible scheduling (HotSchedules), great teamwork, really good benefits. I have absolutely nothing bad to say about the company itself!

Cons

The upper-level FOH management team is ruining the place. They play favorites, gossip, stalk employees' social media and use it to discriminate in the workplace, delegate too much to junior management, and have completely different personas when Corporate is visiting. This would be a five star review except for this issue, but as it is this is the reason The Cheesecake Factory is dropping like a rock on the 100 Best Companies to Work For list and probably won't make it for a fourth year.

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

See reviews by: Helpful|Rating|Date|All