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The Cheesecake Factory

Engaged Employer

The money is not worth it. - Server The Cheesecake Factory Employee Review

1.0
Sep 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Great money. Flexible shifts. Ability to work overtime. Decent food.

Cons

Horribly managed. Nightmareish to say the least. I'm sexually harassed by management once a shift. I'm inappropriately touched by staff far more than once a shift. Management is short tempered and mean. They're desperate for staff constantly because of the high turn over. Left with bruises on my first official day from being slammed into walls by other servers. Management did nothing about it. I'm constantly forced to stay past when I should. I can take customers being rude but cannot handle how rude the staff and management are. Don't work here. I know you might want the money but it's really not worth it. Unless you're in the "Cheesecake Familia" you are physically and mentally harassed daily.

Explore other reviews about The Cheesecake Factory

5.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

If you want to work at one of the world’s best run dining businesses, this is where it’s at. I work at the Union Square, San Francisco location, and although it is intense, it’s rewarding, financially, physically and spiritually IMO. It’s clear that decades of effort have gone into crafting the business. They run it lean, so it’s an effort to deliver an excellent experience. But that is part of its greatness - if you are at all interested in understanding how to run a business well. The managers and general manager are all well chosen, character-wise, which is refreshing in the hospitality trade where difficult personalities can often be a drag. It’s probably due to the extensive formal training, that creates a high degree of professionalism. Far above average for the industry.

Cons

It’s a struggle to get all the hours as a server you want. This is due to practical/economical considerations, since the restaurant needs a deep bench of staff, to guarantee staffing, and accommodate changes to schedules by employees- and as far as I can tell, it’s no different across the current restaurant industry in SF. Obviously the more tenure you have, the more trust and hours they give you. So expect to be assigned server and runner shifts, and ‘breaker’ shifts where you relieve other servers. But in all cases you still make tips. Though working as a server is best.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay to works worked ratio

Cons

have to work all holidays best time to make money is night shifts so really limits social time with friends and family

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