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The Cheesecake Factory

Engaged Employer

Great Company - Each Store is different - Anonymous employee The Cheesecake Factory Employee Review

3.0
Apr 10, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, Great workgroups (everyone in the various sections gets along great with their immediate teams), Always someting to do, some take training the standards to new heights.

Cons

Many stores are busy every second of the day. Training program takes a loooon time to complete (supposed to be 5 days), but these happening consecutively is hard to do in HIGH VOLUME stores. Turnover is high as most of the restaurant industry, so sometimes hard to find the proper "teachers" (Mine Was AMAZING, but I can see that others might not be so lucky sometimes). There is ALOT to memorize and try to learn in 5 days...along with churning out products and attending to customers. Communication between floor, mid, and upper seems to be an issue everywhere, due to high volume/lack of time to even sift through some things at times, much less answer phone calls (this isn't a con per se, but it makes somethings difficult.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay to works worked ratio

Cons

have to work all holidays best time to make money is night shifts so really limits social time with friends and family

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