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The Cheesecake Factory

Engaged Employer

Hard work, good pay, hit or miss depending on Management - Food Server The Cheesecake Factory Employee Review

4.0
Jun 8, 2017
Recommend
CEO approval
Business Outlook

Pros

The money is great, as you'll get regulars who spend a lot of money because they consider the food better than your average casual restaurant, but you also get a ton of special occasion parties. If you live in a city with a lot of conventions, you'll make great money. My training has been a huge boost to my resume, as I am told at almost every service position I've applied for that Cheesecake Factory has one of the best training programs, and people who come from there are always a cut above. I started out with them, and it was hard without any experience at all, but once I learned how to be a good server with a place that big and with that kind of menu, I've been set ever since. They taught me a lot. I also loved how flexible the schedule was, compared to some jobs I've had. I miss all the cash flow!

Cons

It's all about management. Starting out, the managers were there for the staff. After a few years, positions rotated, people left, and new Managers came in who dealt with staff as though they were wayward children, and it was at that point that I left. I liked that CCF treated us like adults and gave us respect. A few bad managers changed the whole dynamic, and the restaurant went downhill from back to front. My $ started to suffer because the kitchen was so badly managed and the FOH management was operating via negative reinforcement (taking away the bread knife, over-stacking the food-running schedule and still forcing servers to run food every time we came back on the line, etc.). I was sad when I left, as I had to watch it go downhill right before my eyes. It's a great company, but that bottom-line mentality seems to be affecting their standards.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay to works worked ratio

Cons

have to work all holidays best time to make money is night shifts so really limits social time with friends and family

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