Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,513 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

64% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 321 reviews)); "Great coworkers and a fast" ((in 279 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 270 reviews)); "Great staff and job all around" ((in 181 reviews)); "Flexible hours and scheduling." ((in 179 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 517 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 318 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 300 reviews)); "Racial insensitivity and obvious favoritism." ((in 111 reviews)); "No breaks to smoke or eat" ((in 47 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

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The Cheesecake Factory

The Cheesecake Factory reviews

Server - Server The Cheesecake Factory Employee Review

4.0

Jul 8, 2017

Server

Recommend

CEO approval

Business Outlook

Pros

Honestly, this company has a lot of resources and makes really good money. That being said, it is a very Top-Down Corporate run place: meaning that you do it their way or you will not last in the company. I've worked at 3 different locations throughout California and the managers (mainly the General Manager) make all the difference in the world. Once you start with the company, it can take time to prove yourself and earn the better shifts. It is pretty easy to make good money even in sections that are not good. It is a lot to take in at first, the menu is huge. The restaurant gets insanely busy and you have a lot to do work wise. But they tend to hire great people, and it has been a wonderful experience. James Frasier of Cerritos, CA, and James Westbrook of South San Jose are the two best GM's you could ever ask for :)

Cons

Their business model is to appease any guests that complains enough. I saw this devalue the restaurant and train guests to be needy and difficult.

The Cheesecake Factory Response

Thank you for leaving this review. Insight like yours is extremely valuable as we continue to think of ways to not only improve the guest experience, but the employee experience as well. We promote a culture of communication, so we certainly hope you've expressed your concerns with your GMs directly (we're thrilled to see you think so highly of them!). We also hope you've utilized our employee feedback collector CakeTalk on the portal. If you're not familiar with it, please ask a manager - we read every suggestion that comes through and have made some significant changes thanks to those suggestions. Thanks for taking the time to leave this review and for being part of our family! We hope you'll consider returning in the future.

Explore other reviews about The Cheesecake Factory

5.0

Jul 9, 2026

Server

Recommend

CEO approval

Business Outlook

Pros

it was really good and fun

Cons

nothing bad about it good environment

5.0

Apr 11, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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