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The Cheesecake Factory

Engaged Employer

All in the Guests - Cashier The Cheesecake Factory Employee Review

3.0
Aug 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The people I work with are nice enough as long as you're not a server; if you're a server, good luck surviving the drama. The managers are good and really helpful.

Cons

Your guests SUCK. They'll talk to you however they want, make impossible demands, and swear at you because they can. Management kisses their butts even if it's the guests's fault and not ours. Guests are never held accountable, and half the time they get things for free because they're self entitled jerks.

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

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