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The Cheesecake Factory

Engaged Employer

Customer satisfaction is more important than employees - Server The Cheesecake Factory Employee Review

2.0
Sep 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Quick money and flexible schedule

Cons

Late hours. kitchen staff is terrible, management does not back up the servers because they are too afraid of guests calling corporate office. Disorganized and poorly ran. Priorities are not in order in terms of well-being of staff.

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

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