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The Cheesecake Factory

Engaged Employer

Good money, but... - Server The Cheesecake Factory Employee Review

4.0
Jul 28, 2023
Recommend
CEO approval
Business Outlook

Pros

You can make a lot of money working here. However, this is subject to change based on how successfully/unsuccessfully management is with hiring. Many cases of hiring unqualified people who rarely make it past training (and staff members are required to train and are given no choice). Overstaffing has been an issue as of late and will likely continue (2023). The work environment can be fun, and flexibility is a plus. Just make sure you set your availability WHEN YOU GET HIRED. Trying to change it once you have been working there is met with push-back.

Cons

Management gets pressured to overstaff servers due to the low hourly rate. In general, the more servers working a shift, the less money you will make. This becomes a problem considering tenured staff (5+ years) is treated very similarly to newer hires (under a year). On the contrary, they are incentivized to save on labor costs for all hourly employees (cooks, dishwashers, hosts, etc.). One can imagine how this can lead to chaotic, frustrating, and inconsistent up and down swings from day to day, week to week, or month to month.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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