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The Chicago Lighthouse

Engaged Employer

Regarding Training for UIH Health - Call Center Customer Service Representative The Chicago Lighthouse Employee Review

1.0
May 19, 2016
Recommend
CEO approval
Business Outlook

Pros

They company does help the visually impaired and disabled.

Cons

I can only speak for myself but to go through so many checks to get the job physical, TB test, Drug Test, Fingerprint check no one should have to be treated so poorly. I started training 05/16 and went my second day 5/17. I had a hectic morning with some unplannned family situations. I called person that was training us. I advised her I would be 5-10 mins late. I asked if it would be okay to still come while in route or return home. I advised her my family issue. She said okay no problem. We will talk after class. As I enter the building another young later was late as well and she went to the restroom. After going to class shortly another young lady was an hour late. So she said she will just talk to us all briefly after class. No problem. When I get back from lunch I am being told that the someone wanted to see me in her office. I say wow that does not sound like a good thing. She said no usually it isnt and to bring my things with me. On our way there I say to her humph this is kind of strange. She said yeah when they request to see someone she never asks the reason why. I get to the office waiting about 20 mins to be seen. After the lady comes out she takes me in the room we were in the first day and says say we dont tolerate bad attendance and that I was no longer alllowed to finish training or work there. I Said there were two other women late along with me even later, and that I felt it was personal. I also told her I called in advance and was advised to still come. She said if i felt like it was personal I can apply within their company again just not in that building. I am thinking like wow if thats not discrimination I dont know what is. Then she says it wasn't the trainers place to tell me not to come in , however I definitely would not have mind being transferred to a higher up to ask because I live so far away on public transportation. I found out from the other co workers that the other young ladies are still in training. Still allowed to work there when I have done nothing to no one. Its sad that people have personal motives or hate and no mothing about you. For the trainer to know the entire time what she had done while walking me to the office , Wow. Especially from a someone that is training you there is a certain manner of professionalism that should be held. I tried to call an attorney and was advised it is no case because its not about sex or religion etc. But I want other people to be aware of this so that they can be prepared. I felt hurt and very mistreated. I am now looking for other employment.

Explore other reviews about The Chicago Lighthouse

5.0
Apr 15, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked at The Lighthouse for almost 2 years, and I have never met so many people dedicated to serving our mission community of the blind, visually impaired, otherwise disabled and Veterans. The leadership, led by the CEO and the Board, is committed to improving our employees' experiences with the same level of commitment the employees have for our patients and clients. There has been significant progress since I started and it’s continuing, with staff guiding the priorities and discussion.

Cons

No place is perfect, but the organization has identified and invested in key areas for growth and development and is committed to improving our employees' experiences.

4
avatar
The Chicago Lighthouse Response
1y
Thank you for taking the time to provide this review. We use this information to help inform our employee engagement efforts so that we can make The Chicago Lighthouse one of the best places to work in Chicago and the country. Our senior leadership and Board are committed to this goal and making improvements to our training programs, policies and communications practices. We thank you for recognizing the efforts we have made so far and know you will be pleased with those yet to come. As you said, our employees are our greatest asset, and we appreciate each and every one of you.
2.0
Jan 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Working from home after training and weekly pay

Cons

The management style here leaves much to be desired. There’s excessive micromanaging by individuals who lack the leadership skills necessary to effectively guide a team. Decisions that could easily be communicated via Teams are instead handled through unnecessary disruptions, such as system pauses, which come across as attempts to assert authority rather than foster collaboration. Leadership isn't about exerting control—it's about inspiring and guiding teams toward success. Dr. Szlyk has clearly made great strides in building a strong foundation for the organization, but unfortunately, these efforts are being undermined by ineffective management practices. It’s disappointing to see such potential being squandered. True leadership requires trust, clear communication, and empowerment—none of which seem to be prioritized here.

3
avatar
The Chicago Lighthouse Response
1y
Dear Employee, Thank you for your thoughtful and detailed response. We appreciate your feedback and take these comments seriously. As you may or may not know, we have made employee engagement and satisfaction a high priority over the past few years, and that includes employee management. One of our strategic goals for this year is to make a more concerted effort toward management training. We have already committed for all of our managers to have participated in management training by the end of the fiscal year (June 30, 2025), and we will continue with additional training through fiscal 2026 and beyond. This management training is one of the top priorities of our new Chief Operating Officer Brandie Knazze. We do appreciate your sharing concerns and recommendations for improvement. Please remember, you can also bring these concerns and suggestions directly to our Human Resources department.
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