Does The Chicago Lighthouse pay their employees well?

According to anonymously submitted Glassdoor reviews, The Chicago Lighthouse employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at The Chicago Lighthouse. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The Chicago Lighthouse?

35% of The Chicago Lighthouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Chicago Lighthouse 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at The Chicago Lighthouse?

Customer Service Representative (25) , Medical Scheduler (11) , Call Center Agent (6) , Call Center Customer Service Representative (5) , Customer Service (4) , Customer Service Representative (CSR) (4) , Call Center Representative (3) , Call Center Supervisor (2) , Intern (2) , Management (2) , Supervisor (2)

What are the pros of working at The Chicago Lighthouse according to real employee reviews?

"People are great and you gain customer service experience." ((in 7 reviews)); "Benefits are all right." ((in 5 reviews))

What are the cons of working at The Chicago Lighthouse according to real employee reviews?

"Pay is low" ((in 15 reviews)); "Management is basically just concerned about making money." ((in 4 reviews)); "Terrible communication, horrible HR, there is favoritism and many many lies it’s is a hostile working condition better off without it." ((in 4 reviews)); "Leads and Supervisors have much less experience than some of the agents." ((in 3 reviews)); "after 1 month of training we are sent home to work." ((in 3 reviews))

What are the top reviewed The Chicago Lighthouse locations?

Chicago , Bellwood , Glenview , Lisle , North Chicago , Wilmington

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The Chicago Lighthouse

The Chicago Lighthouse reviews

Business management is a set of learned skills - Anonymous employee The Chicago Lighthouse Employee Review

2.0

May 16, 2017

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Offers a wide range of programs for people who are blind or visually-impaired. Top-notch Low Vision Clinic to evaluate how persons with vision loss can maximize quality of remaining vision. Has contracts to provide low vision* clients who have average intelligence and above-average computer skills with commercial call center agent jobs. *depends on degree of vision loss

Cons

Many top management lack business skills and lag behind in emotional intelligence. Insufficient human capital to carry out effort needed to achieve excellence in any of the 29-31 programs provided for clients. Strategies to progress toward main, historic Mission goal, i.e., self-sufficiency for people who are blind or visually impaired, are non-existent. Financial development results are abysmal for a 100+ year-old agency with this social service mission.

Explore other reviews about The Chicago Lighthouse

5.0

Jul 23, 2026

Medical scheduler

Recommend

CEO approval

Business Outlook

Pros

PTO and benefits. Work from home.

Cons

No overtime. Work hours were decreased.

2.0

Jan 27, 2025

Medical scheduler

Recommend

CEO approval

Business Outlook

Pros

Working from home after training and weekly pay

Cons

The management style here leaves much to be desired. There’s excessive micromanaging by individuals who lack the leadership skills necessary to effectively guide a team. Decisions that could easily be communicated via Teams are instead handled through unnecessary disruptions, such as system pauses, which come across as attempts to assert authority rather than foster collaboration. Leadership isn't about exerting control—it's about inspiring and guiding teams toward success. Dr. Szlyk has clearly made great strides in building a strong foundation for the organization, but unfortunately, these efforts are being undermined by ineffective management practices. It’s disappointing to see such potential being squandered. True leadership requires trust, clear communication, and empowerment—none of which seem to be prioritized here.

The Chicago Lighthouse Response

Dear Employee, Thank you for your thoughtful and detailed response. We appreciate your feedback and take these comments seriously. As you may or may not know, we have made employee engagement and satisfaction a high priority over the past few years, and that includes employee management. One of our strategic goals for this year is to make a more concerted effort toward management training. We have already committed for all of our managers to have participated in management training by the end of the fiscal year (June 30, 2025), and we will continue with additional training through fiscal 2026 and beyond. This management training is one of the top priorities of our new Chief Operating Officer Brandie Knazze. We do appreciate your sharing concerns and recommendations for improvement. Please remember, you can also bring these concerns and suggestions directly to our Human Resources department.

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Business management is a set of learned skills - Anonymous employee The Chicago Lighthouse Employee Review

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