Not Good - Call Center Agent The Chicago Lighthouse Employee Review

PTO and benefits. Work from home.

No overtime. Work hours were decreased.

Working from home after training and weekly pay

The management style here leaves much to be desired. There’s excessive micromanaging by individuals who lack the leadership skills necessary to effectively guide a team. Decisions that could easily be communicated via Teams are instead handled through unnecessary disruptions, such as system pauses, which come across as attempts to assert authority rather than foster collaboration. Leadership isn't about exerting control—it's about inspiring and guiding teams toward success. Dr. Szlyk has clearly made great strides in building a strong foundation for the organization, but unfortunately, these efforts are being undermined by ineffective management practices. It’s disappointing to see such potential being squandered. True leadership requires trust, clear communication, and empowerment—none of which seem to be prioritized here.