Does The Chicago Lighthouse pay their employees well?

According to anonymously submitted Glassdoor reviews, The Chicago Lighthouse employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at The Chicago Lighthouse. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The Chicago Lighthouse?

35% of The Chicago Lighthouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Chicago Lighthouse 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at The Chicago Lighthouse?

Customer Service Representative (25) , Medical Scheduler (11) , Call Center Agent (6) , Call Center Customer Service Representative (5) , Customer Service (4) , Customer Service Representative (CSR) (4) , Call Center Representative (3) , Call Center Supervisor (2) , Intern (2) , Management (2) , Supervisor (2)

What are the pros of working at The Chicago Lighthouse according to real employee reviews?

"People are great and you gain customer service experience." ((in 7 reviews)); "Benefits are all right." ((in 5 reviews))

What are the cons of working at The Chicago Lighthouse according to real employee reviews?

"Pay is low" ((in 15 reviews)); "Management is basically just concerned about making money." ((in 4 reviews)); "Terrible communication, horrible HR, there is favoritism and many many lies it’s is a hostile working condition better off without it." ((in 4 reviews)); "Leads and Supervisors have much less experience than some of the agents." ((in 3 reviews)); "after 1 month of training we are sent home to work." ((in 3 reviews))

What are the top reviewed The Chicago Lighthouse locations?

Chicago , Bellwood , Glenview , Lisle , North Chicago , Wilmington

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The Chicago Lighthouse

The Chicago Lighthouse reviews

A good organization that is rotting from the top - Anonymous employee The Chicago Lighthouse Employee Review

2.0

Feb 7, 2022

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Asset to the BVI and disability communities. Part of great programs that help the mission.

Cons

Completely toxic leadership that is rotting from the very top down. More concerned about money than mission. Inconsistent HR policies that seemed to change depending on who the CEO wants to hire or make allowances for. Overly involved Board of Directors that are completely out of touch with the needs of the company. Micro-managing and controlling CEO who consistently contradicts herself with almost every decision. During peak COVID pandemic, could not work from home more than one day a week, and encouraged not take that day either for fear of disappointing CEO who doesn't understand how to accurately measure productivity. Uses the completely chaotic "ready, fire, aim" as business model. Zero trust within the organization. Very political and petty environment. Lots of back-stabbing and two-faced actions among senior leadership teams. Not concerned at about resolving systemic issues within the organization.

The Chicago Lighthouse Response

In 2021, The Chicago Lighthouse was named a State of Illinois DHS/DRS Employer of the Year as a result of our continued focus on diverse employment practices. The Board of Directors and CEO are actively engaged in evolving the organization’s revenue model to broaden the number of those who can be served by our programs and services. An organizational restructure implemented in the summer of 2021 has brought new individuals to key leadership roles who are committed and aligned to a set of three-year strategic initiatives that will enhance The Lighthouse’s ability for staff and volunteers to deliver its mission, as well as continue to drive focused enhancements to the culture of the organization.

Explore other reviews about The Chicago Lighthouse

5.0

Jul 23, 2026

Medical scheduler

Recommend

CEO approval

Business Outlook

Pros

PTO and benefits. Work from home.

Cons

No overtime. Work hours were decreased.

2.0

Jan 27, 2025

Medical scheduler

Recommend

CEO approval

Business Outlook

Pros

Working from home after training and weekly pay

Cons

The management style here leaves much to be desired. There’s excessive micromanaging by individuals who lack the leadership skills necessary to effectively guide a team. Decisions that could easily be communicated via Teams are instead handled through unnecessary disruptions, such as system pauses, which come across as attempts to assert authority rather than foster collaboration. Leadership isn't about exerting control—it's about inspiring and guiding teams toward success. Dr. Szlyk has clearly made great strides in building a strong foundation for the organization, but unfortunately, these efforts are being undermined by ineffective management practices. It’s disappointing to see such potential being squandered. True leadership requires trust, clear communication, and empowerment—none of which seem to be prioritized here.

The Chicago Lighthouse Response

Dear Employee, Thank you for your thoughtful and detailed response. We appreciate your feedback and take these comments seriously. As you may or may not know, we have made employee engagement and satisfaction a high priority over the past few years, and that includes employee management. One of our strategic goals for this year is to make a more concerted effort toward management training. We have already committed for all of our managers to have participated in management training by the end of the fiscal year (June 30, 2025), and we will continue with additional training through fiscal 2026 and beyond. This management training is one of the top priorities of our new Chief Operating Officer Brandie Knazze. We do appreciate your sharing concerns and recommendations for improvement. Please remember, you can also bring these concerns and suggestions directly to our Human Resources department.

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The Chicago Lighthouse

A good organization that is rotting from the top - Anonymous employee The Chicago Lighthouse Employee Review

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