It's good money for the area, but... - Customer Service Analyst The Cigna Group Employee Review

1.0
Dec 21, 2017
Recommend
CEO approval
Business Outlook

Pros

PTO available day 1 They really do work on work home balance The 401k is amazing They give you a million chances before they fire you ( really ) Work at home available Inbound calls

Cons

This is not an ethnic friendly company. It could be because it's in Denison, TEXAS. They only hire people of color because of affirmative action, so the AMAZING minorities there are nothing more than pee-ons. While mediocre non minorities are moved up rather quickly and given a chance to make a career path. It's customer service in a production environment so it is stressful. The work is unbearable some days. Most people that work there are on anti depressants. Dealing with ignorant peers and management Health insurance is really bad. REALLY REALLY terrible ( they will try to convince you that high deductible plans are the new normal, it's not )

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

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The Cigna Group Response
6d
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, very understanding and kind management

Cons

Very complicated position, things outside of your control aren't taken into consideration when determining metrics so you're negatively impacted and it's really unfair. Equipment issues aren't taken seriously.

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The Cigna Group Response
5d
We appreciate you taking the time to share your experience with The Cigna Group. Thank you for your valuable feedback!
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